ServiceNow Business Solutions Expert

21 hours ago

Jamnagar, Gujarat, India beBeeExpertise Full time ₹ 14,91,421 - ₹ 24,35,732

Job Description

We are seeking a highly skilled ServiceNow Business Solutions Expert to join our team. As a key member of our implementation team, you will be responsible for ensuring that our clients receive the best possible service from our platform.

Key Responsibilities

  • Act as the liaison between stakeholders, product managers, and the implementation team to ensure seamless communication and collaboration.
  • Gather, analyze, and review customer requirements, and maintain the backlog in collaboration with product owners and vendors.
  • Ensure solutions align with ServiceNow best practices and propose alternatives where necessary.
  • Provide guidance on process improvements and platform capabilities to end-users.
  • Stay updated on ServiceNow product evolutions and share insights with the team.
  • Organize and support User Acceptance Tests (UAT), including preparation of key test scenarios.
  • Drive and support functional workshops with end-users, ensuring critical topics are addressed.

Required Skills & Qualifications

We are looking for candidates with:

  • At least 6 years' experience as a Business Analyst / Product Manager / Product Owner on the ServiceNow platform.
  • Strong expertise in Order Management, especially the data model.
  • Experience with data activities, CMDB knowledge, and data migration from external tools into ServiceNow.
  • Strong grasp of functional aspects of data and ability to work with SMEs on mappings.
  • Knowledge of CSDM (Common Service Data Model).
  • Experience managing large data extractions and transforming them into ServiceNow target formats.
  • Familiarity with CSM/OM data model and best practices for data usage.
  • Knowledge of API Integration and ITIL processes.
  • Experience in large-scale transformation projects is a plus.
  • Good knowledge of Agile/SCRUM methodologies.

Domain Knowledge

Candidates should have expertise in CSM/OM processes and related data objects (accounts, sold products, functional products, CIs, contacts, contracts).

Soft Skills

We are looking for candidates with strong workshop facilitation and demo presentation skills, excellent written and verbal communication in English, adaptable to different audiences, and strong interpersonal skills, positive attitude, and collaborative mindset.

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