Senior Officer, Contact Centre, Corporate Banking, Client Services
2 weeks ago
Job Role:
Serve as a key point of contact for corporate banking customers, providing expert advice and support on a range of banking services.
Key Responsibilities:
- Deliver exceptional customer service, responding to phone and email enquiries in a timely and professional manner.
- Build strong relationships with customers, understanding their needs and providing tailored solutions to meet their requirements.
- Work closely with internal stakeholders to ensure seamless delivery of banking services, driving customer satisfaction and loyalty.
- Stay up-to-date with industry developments and regulatory requirements, ensuring compliance with all relevant standards.
- Collaborate with the broader team to identify opportunities for process improvement and implement changes that enhance the customer experience.
Requirements:
- Minimum 3-5 years of experience in banking, preferably in corporate banking or a related field.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Strong problem-solving skills, with the ability to think critically and provide creative solutions to complex problems.
- Proven ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple deadlines.
- Knowledge of RBI Regulations and industry best practices, with the ability to apply this knowledge in a practical context.
-
Senior Team Lead
4 weeks ago
Chennai, Tamil Nadu, India Wizaltia Hr Solutions Full timeJob Title: Senior Team Lead - Contact CentreJob Summary:We are seeking an experienced Senior Team Lead to manage and lead a team of Team Leaders in our Contact Centre. The ideal candidate should have a strong background in managing teams within a contact centre environment, specifically in phone banking or contact centres from leading banks.Key...
-
Contact Centre Team Lead
2 weeks ago
Chennai, Tamil Nadu, India Wizaltia Hr Solutions Full timeJob Title: Team Manager - Banking OperationsWizaltia Hr Solutions is seeking an experienced Team Manager to lead our Chennai Contact Centre specializing in Banking LOB. The ideal candidate should have a strong background in managing teams within a contact centre environment, specifically in phone banking or contact centres from leading banks such as HDFC,...
-
Senior Contact Centre Manager
4 weeks ago
Chennai, Tamil Nadu, India DBS Bank Full timeJob SummaryThe Service Delivery Manager (SDM) Credit Cards Service is responsible for leading the daily operations of the Outsourced Contact Centre (OSP) to ensure all Service Level Agreements (SLAs) are met and Key Performance Indicators (KPIs) are achieved across multiple customer service channels.Key ResponsibilitiesProvide strong leadership to mentor,...
-
Contact Centre Operations Director
4 weeks ago
Chennai, Tamil Nadu, India Weekday Full timeContact Centre Operations DirectorThis role is for one of our weekday clients. The Contact Centre Operations Director will oversee the workforce planning team and ensure the smooth operation of contact centres across 33 locations in 23 countries. This role focuses on enhancing customer experience, boosting operational efficiency, and driving sales...
-
Contact Centre Operations Director
4 weeks ago
Chennai, Tamil Nadu, India Weekday Full timeAbout the Role:This is an exciting opportunity to join Weekday as a Contact Centre Operations Director. As a key member of our team, you will be responsible for overseeing the workforce planning team and ensuring the smooth operation of our contact centres across 33 locations in 23 countries.Key Responsibilities:Develop and implement global initiatives to...
-
Contact Centre Operations Director
4 weeks ago
Chennai, Tamil Nadu, India Weekday Full timeAbout the Role:This is an exciting opportunity to join Weekday as a Contact Centre Operations Director. As a key member of our team, you will be responsible for overseeing the workforce planning team and ensuring the smooth operation of contact centres across 33 locations in 23 countries.Key Responsibilities:Lead the workforce planning team to enhance...
-
Senior Wholesale Corporate Banker
2 days ago
Chennai, Tamil Nadu, India Sumitomo Mitsui Banking Corporation – SMBC Group Full timeAbout the RoleWe are seeking a seasoned Wholesale Corporate Banker to join our team at Sumitomo Mitsui Banking Corporation – SMBC Group.The successful candidate will have a strong background in credit analysis, financial modeling, and portfolio management. They will be responsible for supporting prospecting new clients and managing existing relationships....
-
Contact Centre Operations Director
2 weeks ago
Chennai, Tamil Nadu, India Weekday Full timeJob Title: Contact Centre Operations DirectorAbout the Role: At Weekdays, we're seeking a Contact Centre Operations Director to oversee our workforce planning team and ensure the smooth operation of our contact centres across 33 locations in 23 countries. This role focuses on enhancing customer experience, boosting operational efficiency, and driving sales...
-
Global Contact Centre Operations Director
6 days ago
Chennai, Tamil Nadu, India Weekday Full timeAbout WeekdayWeekday is a leading global contact centre solutions provider, serving clients across 23 countries and 33 locations.
-
Senior Team Lead
4 weeks ago
Chennai, Tamil Nadu, India Wizaltia Hr Solutions Full timeJob Title: Senior Team LeadJob Summary:We are seeking an experienced Senior Team Lead to join our Contact Centre team in Chennai. The ideal candidate should have a strong background in managing teams within a contact centre environment, specifically in phone banking or contact centres from leading banks such as HDFC, Citi, Kotak, Axis, Standard Chartered,...
-
Senior Team Lead
4 weeks ago
Chennai, Tamil Nadu, India Wizaltia Hr Solutions Full timeJob Title: Senior Team LeadJob Summary:We are seeking an experienced Senior Team Lead for our Contact Centre specializing in Banking Operations. The ideal candidate should have a strong background in managing teams within a contact centre environment, specifically in phone banking or contact centres from leading banks.Key Responsibilities:Team Management:...
-
Chennai, Tamil Nadu, India Axis Bank Full timeOverviewWe are seeking a highly skilled and experienced Senior Wholesale Banking Client Service Specialist to join our team at Axis Bank. In this role, you will be responsible for delivering exceptional service experience to our wholesale banking clients.Key Responsibilities:Ensure seamless processing of service requests, resulting in zero loss for the...
-
Corporate Banking Specialist
4 weeks ago
Chennai, Tamil Nadu, India DBS Bank Full timeJob Title: Credit Analyst - Large CorporatesDepartment: IBG 1 & 2, IndiaJob Purpose:To support Relationship Management teams in various activities, including preparation and submission of Credit Memos to CCG, completion of documentation formalities in coordination with the client & CCU, and assisting RM in completing client onboarding/KYC reviews, Legal &...
-
Client Service Associate
2 weeks ago
Chennai, Tamil Nadu, India THE BANK OF NEW YORK MELLON CORPORATION Full timeClient Service AssociateThe Bank of New York Mellon Corporation is seeking a skilled Client Service Associate to join our Corporate Trust team. As a Client Service Associate, you will be responsible for delivering exceptional client service and support to our clients.Key Responsibilities:Provide timely and accurate responses to client inquiriesMaintain...
-
Credit Analysis Specialist
3 weeks ago
Chennai, Tamil Nadu, India DBS Bank Full timeJob Title: Credit Analysis Specialist - Corporate BankingDBS Bank is seeking a highly skilled Credit Analysis Specialist to join our Corporate Banking team. As a key member of the team, you will be responsible for supporting Relationship Management teams in various activities, including preparation and submission of Credit Memos, completion of documentation...
-
Regional Service Director
2 weeks ago
Chennai, Tamil Nadu, India SVS Corporate Services Full timeCompany OverviewSVS Corporate Services is a leading recruitment consultancy dedicated to providing personalized and client-centric solutions. Our mission is to connect talent with opportunities and drive success for both candidates and clients.Job OverviewWe are seeking a Senior role with 7 to 10 years of experience in Chennai, for Full-Time employment.Key...
-
Digital Banking Adoption Services Lead
4 weeks ago
Chennai, Tamil Nadu, India Calibehr Business Support Services Private Limited Full timeAbout the Role:We are seeking an exceptional National Head to lead our Digital Banking Adoption Services team at Calibehr Business Support Services Private Limited.Key Responsibilities:Strategic Leadership: Develop and implement national strategies to drive digital adoption across all regions, ensuring alignment with the bank's digital business...
-
Lead Team Manager
3 weeks ago
Chennai, Tamil Nadu, India Wizaltia Hr Solutions Full timeJob Title: Team Manager Contact Centre (Banking LOB)About the Role:We are seeking a seasoned Team Manager to oversee our Chennai Contact Centre, specializing in Banking LOB. The ideal candidate should have a proven track record in managing teams within a contact centre environment, specifically in phone banking or contact centres from leading banks.Key...
-
Team Lead
4 weeks ago
Chennai, Tamil Nadu, India Wizaltia Hr Solutions Full timeJob Title: Team Manager - Banking LOBJob Description:We are seeking an experienced Team Manager to lead our Chennai Contact Centre specializing in Banking LOB. The ideal candidate should have a strong background in managing teams within a contact centre environment, specifically in phone banking or contact centres from leading banks such as HDFC, Citi,...
-
Chennai, Tamil Nadu, India DBS Bank Full timeJob SummaryWe are seeking an experienced professional to manage customer demand, complaints reduction, automation opportunities, and improvement initiatives in our Trade Finance Operations and Projects team. The ideal candidate will have a strong understanding of corporate banking products and experience in driving change management initiatives.Key...