Digital Banking Adoption Services Lead
6 days ago
About the Role:
We are seeking an exceptional National Head to lead our Digital Banking Adoption Services team at Calibehr Business Support Services Private Limited.
Key Responsibilities:
- Strategic Leadership: Develop and implement national strategies to drive digital adoption across all regions, ensuring alignment with the bank's digital business targets.
- Leadership Development: Lead and mentor regional heads and area managers to achieve organizational objectives, fostering a collaborative and high-performance culture within the team.
- Program Management: Oversee the planning and execution of digital adoption initiatives and campaigns, ensuring effective deployment of resources to maximize customer onboarding and digital product usage.
- Team Management: Manage a nationwide team, including Digital Banking Champions, Team Leaders, and Area Managers, and provide training, support, and development opportunities to enhance team capabilities.
- Stakeholder Engagement: Collaborate with internal and external stakeholders to ensure seamless implementation of digital adoption strategies, maintaining strong relationships with bank branches, regional offices, and corporate headquarters.
- Performance Monitoring: Track and report to Management on key performance indicators (KPIs) related to digital adoption, ensuring compliance with regulatory requirements and internal policies.
- Customer Focus: Champion a customer-centric approach in all digital adoption activities, developing process & strategy to address customer feedback and issues promptly to improve service quality.
- Financial Management: Prepare and manage the budget for Digital Banking Adoption Services, monitoring expenditures to ensure they align with financial goals and constraints.
Requirements:
- Business Leader: Possess excellent communication skills and the ability to establish sustainable relationships with senior leadership team, employees, customers, suppliers, and regulators.
- Strategic Thinker: Proven success in strategy, planning, and execution of business plans, with the ability to identify and implement new technologies and processes to enhance digital adoption.
- Team Player: Excellent team working and relationship building skills, with the ability to foster a collaborative and high-performance culture within the team.
- Customer Centric: Being customer-centric to achieve customer satisfaction, with experience handling vendor & aggregator service an added skill for the role.
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Chennai, Tamil Nadu, India Calibehr Business Support Services Private Limited Full timeJob Title: National Head of Digital Banking Adoption ServicesJob Summary:The National Head of Digital Banking Adoption Services will oversee the implementation and management of digital adoption initiatives across all serviceable areas for Calibehr Business Support Services Private Limited. This role entails strategizing, planning, and executing programs to...
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