Digital Banking Adoption Services Lead

6 days ago


Chennai, Tamil Nadu, India Calibehr Business Support Services Private Limited Full time

About the Role:

We are seeking an exceptional National Head to lead our Digital Banking Adoption Services team at Calibehr Business Support Services Private Limited.

Key Responsibilities:

  • Strategic Leadership: Develop and implement national strategies to drive digital adoption across all regions, ensuring alignment with the bank's digital business targets.
  • Leadership Development: Lead and mentor regional heads and area managers to achieve organizational objectives, fostering a collaborative and high-performance culture within the team.
  • Program Management: Oversee the planning and execution of digital adoption initiatives and campaigns, ensuring effective deployment of resources to maximize customer onboarding and digital product usage.
  • Team Management: Manage a nationwide team, including Digital Banking Champions, Team Leaders, and Area Managers, and provide training, support, and development opportunities to enhance team capabilities.
  • Stakeholder Engagement: Collaborate with internal and external stakeholders to ensure seamless implementation of digital adoption strategies, maintaining strong relationships with bank branches, regional offices, and corporate headquarters.
  • Performance Monitoring: Track and report to Management on key performance indicators (KPIs) related to digital adoption, ensuring compliance with regulatory requirements and internal policies.
  • Customer Focus: Champion a customer-centric approach in all digital adoption activities, developing process & strategy to address customer feedback and issues promptly to improve service quality.
  • Financial Management: Prepare and manage the budget for Digital Banking Adoption Services, monitoring expenditures to ensure they align with financial goals and constraints.

Requirements:

  • Business Leader: Possess excellent communication skills and the ability to establish sustainable relationships with senior leadership team, employees, customers, suppliers, and regulators.
  • Strategic Thinker: Proven success in strategy, planning, and execution of business plans, with the ability to identify and implement new technologies and processes to enhance digital adoption.
  • Team Player: Excellent team working and relationship building skills, with the ability to foster a collaborative and high-performance culture within the team.
  • Customer Centric: Being customer-centric to achieve customer satisfaction, with experience handling vendor & aggregator service an added skill for the role.


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