
Store Operations Director
1 week ago
Achieve Sales Excellence:
- Drive new customer acquisitions and upselling initiatives to exceed sales targets.
- Ensure seamless execution of Store Operating Procedures (SOPs) including visual merchandising, inventory control, and cash handling.
- Maintain store compliance standards and regularly analyze KPI and MIS reports to optimize performance.
- Strategically manage operational costs to enhance store profitability and conversion rates.
- Support key projects such as store launches, refits, and closures in line with business plans.
Key Responsibilities
Leadership and Team Management:
- Manage day-to-day store operations to ensure readiness and adherence to brand standards.
- Supervise outsourced staff through effective rostering, daily briefings, motivation, and attrition management.
- Deliver exceptional customer experiences by personally resolving escalated issues and optimizing staff allocation.
- Provide constructive feedback to improve store performance and customer engagement.
- Coordinate with internal teams for smooth execution of store-level projects and initiatives.
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