Customer Support Team Lead for Pharmaceutical Industry
2 days ago
About Hiring Point Solutions
We are a leading company providing solutions to various industries, including the pharmaceutical sector. Our team is comprised of experienced professionals dedicated to delivering top-notch services.
Job Overview
We are seeking a highly skilled Customer Support Team Lead to join our team in Vikaspuri, Delhi. The ideal candidate will have extensive experience in instrument servicing, electronics repair, and automation, as well as strong communication and customer handling skills.
Key Responsibilities
- Lead a team of customer support specialists in resolving product-related issues and providing exceptional customer service.
- Develop and implement strategies to improve customer satisfaction and reduce product returns.
- Collaborate with sales teams to generate leads and demonstrate products to potential customers.
- Maintain accurate records of customer interactions and product performance.
- Identify areas for process improvement and implement changes to enhance efficiency and productivity.
Requirements
- Bachelor's degree in Electronics, Instrumentation, or a related field.
- Minimum 7-8 years of experience in instrument servicing, electronics repair, and automation.
- Strong leadership and team management skills.
- Excellent communication and customer handling skills.
- Ability to travel extensively and work under pressure.
What We Offer
- A competitive salary package, estimated to be around ₹12 lakhs per annum, based on industry standards and location.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment with a talented team of professionals.
- The opportunity to work with a leading company in the pharmaceutical industry.
Contact Information
Please note that we do not disclose our contact information publicly. Interested candidates can submit their resumes and cover letters through our website or by visiting our office during business hours.
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