High-Performing Bilingual Customer Service Team Lead

1 day ago

Mangalore, Karnataka, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Key Responsibilities

The Bilingual Customer Service Team Lead is responsible for overseeing the day-to-day operations of the customer service team, ensuring high levels of customer satisfaction and support. The role involves both direct customer interaction and team management duties.

Core Responsibilities
  • Manage team performance by setting clear goals and expectations
  • Address customer inquiries in a timely and professional manner
  • Facilitate communication between customers and the company to resolve issues efficiently
  • Deliver exceptional customer service by providing solutions that meet customer needs
About This Role

This is a full-time hybrid role with some work-from-home flexibility based in New Delhi. As a Bilingual Customer Service Team Lead, you will play a key role in driving customer satisfaction and loyalty while managing a team of customer service representatives.

You will be responsible for developing and implementing strategies to improve customer engagement and retention. This includes identifying areas for improvement and making recommendations to senior leadership. Additionally, you will provide coaching and training to team members to ensure they have the skills and knowledge needed to succeed in their roles.

We are looking for a highly motivated and results-driven individual who can lead our customer service team to achieve outstanding results. If you have a passion for delivering exceptional customer service and leading high-performing teams, we encourage you to apply for this exciting opportunity.

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