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Senior Technical Support Engineer
2 weeks ago
About our organization:
We provide exceptional IT consulting services at a competitive price, helping clients achieve the best value from their investments.
Our company has evolved into a transformative partner for business acceleration advisory, application development & managed services, enabling digital transformations, transitions, and optimizations for enterprises across the globe.
As a strategic planning and implementation partner, we have seen a 200% increase in winning high-value projects that are critical for the business.
Our team of experienced specialists is now ready for its next curve of progress.
What We Offer
- Support for candidates rejoining the workforce after career break or parental leave.
- Competitive pay package.
- Attractive benefits, industry leading trainings.
Key Responsibilities
- Respond to support tickets and technical inquiries via email, chat, and ticketing systems.
- Troubleshoot and resolve issues related to Java and Python-based applications.
- Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
- Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
- Write and maintain support documentation, knowledge base articles, and diagnostic tools.
- Escalate complex technical issues to senior support engineers or development teams as needed.
Required Skills and Qualifications
- Bachelor's degree in Computer Science or Information Technology.
- 2-3 years of experience in a technical support or engineering role.
- Proficient in Java and Python for debugging and scripting tasks.
- Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
- Familiarity with tools such as keytool or openssl.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
Benefits
- Support for rejoining the workforce.
- Competitive compensation.
- Attractive benefits and training opportunities.
Requirements
2-3 years of experience.
On-site work required.
India location.
