Strategic Customer Engagement Director
6 days ago
Sinch is a global leader in the Communication Platforms as a Service (CPaaS) market, enabling businesses to reach everyone on the planet through mobile messaging, email, voice, and video. Our advanced technology platform powers over 150,000 businesses, including top companies and mobile operators, fostering customer engagement and growth.
Job OverviewWe are seeking an experienced Chief Customer Officer to join our executive team at Sinch India. The ideal candidate will drive our customer-centric strategy, ensuring customer success, innovation, and sustainable growth. This role is critical in expanding our customer base and increasing revenue through strategic partnerships and customer engagement initiatives.
Key Responsibilities- Customer Success Motion: Develop and implement programs to increase expansion ratios and solution breadth, working closely with sales and product teams on upsell and cross-sell opportunities.
- Partner Success Motion: Build and nurture strategic CX Tech ISV partnerships to complete their offering and co-create new outcomes, establishing an indirect consumption channel through partnerships.
- Customer Support as Experience Enabler: Oversee the customer support organization to ensure high-quality, responsive service, implementing best practices and technologies to enhance support efficiency.
- Program Management for Customer Charters: Strengthen program management capability and cadence for key customer projects, ensuring timely and high-quality delivery of ongoing customer projects.
- Digital Sales Development: Incubate and grow a digital sales team for building a low-touch customer motion, developing team capabilities for onboarding and adoption of DIY self-sign-up customers.
- 20+ years of experience in customer-facing leadership roles, preferably in the technology industry, with CX / CRM / CPaaS companies.
- Proven track record of driving customer success and revenue growth in tier 1 enterprise market segments.
- Strong understanding of cloud, SaaS, and mobile engagement technologies.
- Experience in building and managing strategic partnerships.
- Excellent leadership, communication, and interpersonal skills.
The estimated salary for this position is $175,000 - $225,000 per annum, depending on location and qualifications. We offer a dynamic work environment, opportunities for professional growth, and a chance to make a meaningful impact in the world of customer engagement.
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