Career Aspirations: Customer Support Representative

4 days ago

Aligarh, Uttar Pradesh, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 8,50,000

Our goal is to make learning an enjoyable and engaging experience. We believe that students deserve the best support to achieve their full potential.

Job Opportunity

We are seeking a highly skilled professional to be our customers' main point of contact. The ideal candidate will possess excellent written, verbal skills, and interpersonal skills.

Key Responsibilities:

  • Act as a single point of contact for customers via phone, email, or chat.
  • Respond to customer queries in a timely and accurate manner.
  • Build rapport with customers through proactive outbound calling.
  • Identify customer needs and propose suitable solutions by coordinating with cross-functional teams.
  • Follow up with customers to ensure issues are resolved.
  • Maintain long-lasting relationships with existing customers.

Requirements:

  • A degree in management, marketing, communication, or a similar field.
  • Experience as a relationship manager, customer service representative, or similar role.
  • Proficiency in Microsoft Office, CRM software, and ticketing systems.
  • Excellent written, verbal skills, and interpersonal skills.
  • Good conflict resolution and problem-solving skills.

About Us:

At our organization, we strive to create a positive impact on students' lives by making learning fun and engaging.

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