
Customer Support Representative
6 days ago
We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Specialist. This role involves providing top-quality support to customers over inbound calls, focusing on genuine service and career growth.
This is an exciting opportunity for those passionate about delivering exceptional customer experiences and building strong relationships with clients.
Responsibilities- Provide Excellent Customer Service: Resolve customer complaints and issues efficiently and effectively through inbound calls, demonstrating empathy and professionalism.
- Collaborate with Internal Teams: Work closely with internal teams to ensure seamless customer experiences, achieving excellent communication and coordination skills.
- Analyze Customer Feedback: Analyze customer feedback and suggestions to improve service quality, implementing recommendations and ensuring continuous improvement.
- Education: Minimum 12th pass (Graduates/Diploma holders preferred).
- Communication Skills: Good English communication skills (neutral accent preferred).
- Flexibility: Willingness to work flexible shifts (US time zone).
- Candidates: Freshers and experienced candidates both welcome.
- Competitive Salary: ₹15,000 – ₹19,000 ctc/month.
- Free Cab Drop: Free cab drop facility for night shift employees.
- Subsidized Meals: Subsidized meals and travel allowance.
- Attendance Bonus: Attendance bonus of ₹1,000/month.
- Annual Bonus: Annual bonus up to ₹15,000.
- PF & ESI: PF & ESI benefits.
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