Customer Support Expert

1 week ago


Aligarh, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 12,00,000 - ₹ 15,00,000

Transforming school management through innovative technology, we seek a highly skilled Customer Service Representative to deliver exceptional support experiences.

We need someone who is passionate about problem-solving, user advocacy, and customer success. Our ideal candidate will be able to provide timely support, troubleshoot technical issues, and collaborate with internal teams to resolve complex problems.

Key Responsibilities:

  • Provide first-point support for educators, administrators, and tech coordinators
  • Handle email, chat, and phone support requests for Tier 1 and Tier 2 issues
  • Troubleshoot web and mobile app technical issues
  • Collaborate with Product, Engineering, and Customer Success teams to resolve issues and escalate bugs or feature requests
  • Develop clear, user-friendly help documentation and FAQs
  • Identify recurring issues and trends to improve internal processes and product functionality
  • Maintain high CSAT scores and deliver seamless support experiences

Requirements:

5–6 years of professional experience in customer support or technical support

Experience supporting SaaS platforms, ideally in EdTech or education-adjacent sectors

Strong troubleshooting skills and the ability to explain complex issues simply

Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar

Excellent written and verbal communication skills

Empathy, patience, and a true customer-first mindset



  • Aligarh, Uttar Pradesh, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,20,00,000

    High-Quality Technical Support Expert NeededA highly skilled technical support professional is required to provide expert-level assistance to customers.The ideal candidate will possess a strong technical background, excellent problem-solving skills, and a customer-centric approach.Key Responsibilities:


  • Aligarh, Uttar Pradesh, India beBeeCustomer Full time ₹ 18,00,000 - ₹ 24,00,000

    Senior Consultant: Customer Service ExpertOur organization is seeking a highly skilled and experienced Senior Consultant to lead the design, implementation, and support of customer service solutions using SAP Customer Service (CS). The ideal candidate will possess deep functional expertise and strong problem-solving skills to deliver high-quality customer...


  • Aligarh, Uttar Pradesh, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 80,00,000

    Customer Support Specialist RoleWe are seeking a skilled professional to provide top-notch support to our clients.Key Responsibilities:Troubleshoot and resolve technical issues with confidence.Communicate clearly and patiently with customers via tickets, email, and live chat.Identify recurring issues and collaborate with the development team to improve...


  • Aligarh, Uttar Pradesh, India beBeeSupport Full time ₹ 40,00,000 - ₹ 80,00,000

    **Job Opportunity: Customer Support Professional**We are seeking a dedicated and customer-focused individual to join our team as a support professional. As a key member of our organization, you will play a vital role in ensuring exceptional customer experiences through effective communication and issue resolution.The ideal candidate will possess excellent...


  • Aligarh, Uttar Pradesh, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 1,20,00,000

    About Us in IndiaWe are a leading industrial conglomerate expanding in India with a focus on sustainable building materials and innovative construction solutions.Delivering eco-friendly AAC wall and block systems that meet the demands of modern construction industries.Serving as a specialized sourcing hub for ceramics, packaging, and industrial...


  • Aligarh, Uttar Pradesh, India beBeeSupport Full time ₹ 25,00,000 - ₹ 50,00,000

    Customer Support AssociateWe are seeking a highly skilled and empathetic customer support associate to join our team.Confirm addresses for orders via phone calls and maintain accurate records of interactions.Manage customer inquiries through phone, email, and social media, ensuring a prompt and professional response.Handle returns and exchanges with...

  • Support Expert

    3 days ago


    Aligarh, Uttar Pradesh, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Description:NSEG is a leading provider of outsource process solutions.We pride ourselves on delivering superior performance and quality in all our customer service and back-office processes, striving to maintain high standards for exceptional client experiences. Our office is home to 400 dedicated employees who work together towards our goal of becoming...


  • Aligarh, Uttar Pradesh, India beBeeWorkday Full time AU$ 80,000 - AU$ 1,20,000

    Expert Workday Support SpecialistAbout Our OpportunityWe are seeking a highly skilled Workday Support Specialist to provide timely and effective support for our client's Workday platform.The ideal candidate will possess strong hands-on knowledge of at least two Workday modules, experience supporting integrations, and excellent analytical and troubleshooting...


  • Aligarh, Uttar Pradesh, India beBeeSupport Full time ₹ 1,80,000 - ₹ 2,28,000

    Customer Support SpecialistWe are seeking a dedicated and customer-focused individual to join our team as a Customer Support Specialist. This role involves providing top-quality support to customers over inbound calls, focusing on genuine service and career growth.This is an exciting opportunity for those passionate about delivering exceptional customer...


  • Aligarh, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 2,50,000 - ₹ 5,00,000

    Job Title: Customer Support AssociateWe are seeking a highly skilled and motivated individual to fill the role of CUSTOMER SUPPORT ASSOCIATE. In this position, you will be responsible for providing exceptional customer service via phone, email, or other communication channels.Key Responsibilities:Respond to customer inquiries in a timely and professional...