Chief Customer Advocate

3 days ago

Gurgaon, Haryana, India beBeeCustomerSuccess Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

We are seeking a highly experienced Senior Manager to drive customer satisfaction, retention, and growth. This role requires strong leadership skills, enterprise-level management experience, and the ability to develop customer strategies.

Job Description

This is an exciting opportunity for a seasoned Senior Manager to lead our customer success team. You will be responsible for ensuring a smooth transition from sales to implementation and setting customers up for success.

Key Responsibilities:
  • Client Onboarding and Success Management
  • Revenue-Driven: Track record of achieving upsell, cross-sell, and revenue growth targets in SaaS environments
  • Customer-Focused: Experience managing high-profile customers and driving success through relationship-building and problem-solving
  • Tech-Savvy: Strong understanding of SaaS products and ability to explain technical concepts to non-technical users
  • Problem Solving: Proactive, results-oriented mindset with strong decision-making skills
  • Communication Skills: Excellent written and verbal communication with an ability to manage expectations across stakeholders
  • Collaboration: Comfortable working cross-functionally with sales, product, and technical teams to ensure seamless service delivery
Required Skills and Qualifications:
  • 6-10 years in B2B customer success, account management, or a related field, preferably within a SaaS company
  • SaaS Expertise: Proven experience in managing enterprise-level clients in a SaaS environment with a strong understanding of the SaaS lifecycle
  • Relationship Management: Exceptional communication, interpersonal, and relationship-building skills with a track record of managing high-value accounts
  • Analytical Skills: Strong analytical and problem-solving skills with the ability to derive actionable insights from customer data and metrics
  • Strategic Mindset: Ability to think strategically about customer needs and how they align with our product roadmap
  • Project Management: Proven ability to manage multiple accounts and projects simultaneously with strong organizational skills
Benefits:
  • Opportunity to work with cutting-edge technology in a fast-growing SaaS company
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
Why Join Us?

Wizikey encourages and celebrates entrepreneurial culture, giving talented individuals the freedom to experiment, learn, and keep building.

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