Branch Operations Director

1 day ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000

As a Branch Operations Manager, you will be responsible for overseeing and managing all aspects of branch operations, including cash management, customer service, and administrative tasks. This role requires strong leadership abilities to manage, motivate, and develop a team to achieve operational goals.

Key Responsibilities:
  • Oversee and manage all aspects of branch operations, ensuring compliance with company policies, regulatory requirements, and industry standards.
  • Ensure that branch procedures are followed and operations run smoothly to meet daily business targets and KPIs.
  • Monitor and manage branch processes to ensure efficiency and quality in service delivery.
  • Supervise branch staff to ensure tasks are completed accurately, within timeframes, and in accordance with organizational policies.
Team Leadership and Staff Management:
  • Lead, manage, and motivate branch staff to achieve high levels of productivity and efficiency.
  • Recruit, train, and develop employees to ensure they are knowledgeable about operational procedures, systems, and customer service standards.
  • Conduct regular performance reviews and provide feedback to staff to encourage professional growth and enhance team performance.
  • Address and resolve any staffing issues, including performance, scheduling, or operational challenges.
Customer Service and Relationship Management:
  • Ensure high levels of customer satisfaction by ensuring branch employees provide excellent service and address customer concerns promptly.
  • Resolve complex customer complaints and queries in a timely and efficient manner, maintaining a customer-first approach.
  • Foster and maintain relationships with key customers and business clients to promote customer retention and growth.
Financial and Administrative Management:
  • Monitor branch budgets, operating costs, and revenue to meet financial targets and ensure profitability.
  • Manage cash flow, including cash handling, balancing, and ensuring proper documentation of transactions.
  • Prepare and submit reports on branch performance, including sales, expenses, and other key metrics, to senior management.
  • Ensure timely and accurate completion of all branch administrative duties, including maintaining records, filing reports, and managing inventory.
Operational Improvement:
  • Continuously assess branch operations and implement process improvements to increase efficiency, reduce costs, and improve customer experience.
  • Identify and address any inefficiencies in workflows or procedures and recommend solutions for improvement.
  • Ensure branch technology systems and tools are effectively utilized and maintained for optimal performance.
Required Skills and Qualifications:
  • A Bachelor's degree in Business Administration, Management, Finance, or a related field is required.
  • A Master's degree in Business Administration (MBA) is a plus.
Benefits:
  • This role offers the opportunity to work in a dynamic and fast-paced environment, where you will have the chance to develop your skills and advance your career.
Others:
  • We are committed to providing a safe and inclusive work environment for our employees.

  • Branch Operations Executive

    4 days ago

    Bengaluru, Karnataka, India beBeeBusiness Full time ₹ 20,00,000 - ₹ 35,00,000

    Job Title:Operations Branch DirectorJob Summary:We are seeking an experienced Operations Branch Director to oversee the smooth operation of our branch in Bengaluru. The successful candidate will be responsible for ensuring quality service, customer satisfaction, and effective service recovery.The ideal candidate will have a strong background in operations...

  • Branch Performance Director

    4 days ago

    Bengaluru, Karnataka, India beBeeBusiness Full time ₹ 15,00,000 - ₹ 25,00,000

    Branch Head Job DescriptionThe Branch Head is responsible for overseeing the overall business operations of a branch, driving sales growth, managing distributors and dealers, ensuring branch profitability, operational efficiency, and team leadership.Main Responsibilities:Drive sales targets and revenue growth for the branch.Develop and manage distributor,...

  • Senior Branch Director

    7 days ago

    Bengaluru, Karnataka, India beBeeLeader Full time ₹ 20,00,000 - ₹ 25,00,000

    Job OverviewWe are seeking a skilled leader to oversee all branch operations, including customer service, sales, and administrative functions. This full-time on-site role requires exceptional leadership, sales, and customer service skills to drive branch performance and enhance customer satisfaction.

  • Branch Director Position

    5 days ago

    Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 1,04,000 - ₹ 1,30,878

    Branch Leadership OpportunityThis is an exceptional chance to lead a team and drive business growth in the banking sector.Key Responsibilities:Promote a positive work environment, foster collaboration, and motivate the branch team to excel.Ensure efficient operations by effectively managing cash flow, security, and staff productivity.Analyze sales reports,...

  • Branch Operations Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeBranch Full time ₹ 6,00,000 - ₹ 12,00,000

    Job DescriptionWe are seeking highly motivated individuals with a strong academic background to fill the position of Branch Operations Manager.This role involves overseeing and ensuring smooth operations at our high-performing branches, maintaining compliance with internal policies and regulatory standards.Operational Management: Oversee branch operations,...

  • Branch Operations Manager

    7 days ago

    Bengaluru, Karnataka, India beBeeLeader Full time ₹ 10,00,000 - ₹ 20,00,000

    Job Title:Branch Operations Manager OverviewThe Branch Operations Manager role is responsible for overseeing the daily operations of a branch, ensuring efficient and effective management of staff and customers. This key position requires strong leadership skills, excellent communication abilities, and a deep understanding of banking regulations and...

  • Officer - Retail Branch Operations - Housing - Branch Operations

    2 days ago

    Bengaluru, Karnataka, India Tata Capital Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    We are looking for a highly skilled and experienced professional to join our team as an Officer - Retail Branch Operations in Pune. The ideal candidate will have 6-10 years of experience in retail branch operations, preferably in the banking industry.Roles and ResponsibilityManage daily retail branch operations, ensuring efficient and effective service...

  • Branch Operations Professional

    6 days ago

    Bengaluru, Karnataka, India beBeeOperational Full time ₹ 8,00,000 - ₹ 11,00,000

    Job Opportunity:We are seeking an experienced Branch Operations Manager to lead our branch operations team. The ideal candidate will have 1-4 years of experience in the BFSI industry with a strong background in branch management.Oversee daily branch operations ensuring efficient workflow and customer satisfactionDirect and coordinate staff activities...

  • GTM Enablement Manager

    3 weeks ago

    Bengaluru, Karnataka, India Branch Full time

    Job DescriptionAt Branch, were transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our Branch team consists of smart, humble, and collaborative people who value ownership over...

  • Branch Operations Officer

    3 weeks ago

    Bengaluru, Karnataka, India Equitas Small Finance Bank Full time

    Job DescriptionWe are looking for a highly motivated and experienced Branch Operations Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in the BFSI industry, with a strong background in branch operations.Roles and Responsibility:- Manage daily branch operations, ensuring efficient workflow and...