Branch Operations Officer
2 weeks ago
We are looking for a highly motivated and experienced Branch Operations Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in the BFSI industry, with a strong background in branch operations.
Roles and Responsibility:
- Manage daily branch operations, ensuring efficient workflow and customer satisfaction.
- Supervise and coordinate staff activities, providing guidance and support as needed.
- Develop and implement strategies to improve operational efficiency and reduce costs.
- Maintain high standards of customer service, resolving complaints and queries promptly.
- Collaborate with other departments to achieve business objectives and promote growth.
- Analyze performance metrics and identify areas for improvement.
Job Requirements:
- Strong knowledge of banking operations, including cash handling and financial regulations.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and staff.
- Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
- Proficient in Microsoft Office and banking software applications.
- Strong problem-solving skills, with the ability to think critically and make sound decisions.
- Ability to work independently and as part of a team, demonstrating a flexible and adaptable approach.
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