
Operations Manager
4 days ago
Job Title: Manager of Claims Operations
Department: Legal and Business Solutions
Key Responsibilities:
- Manage all legal issues regarding claims matters, including recovery actions for outstanding freight, detention, and demurrage.
- Acknowledge receipt of claims within 24 hours, gather relevant documents, and advise on the merits of the claim.
- Monitor and assist with handling of claims and court cases till closure.
- Handle P&I related matters such as cargo claims, General Average (GA) & stowage, and third-party damages to containers and cargo.
- Drafting and vetting various service agreements pertaining to business operations.
- Provide guidance and assistance to regional offices in legal matters.
- Provide legal advice and support other departments on shipping-related issues.
- Prepare monthly reports highlighting critical issues requiring intervention.
Qualifications and Skill Sets:
- Bachelor's degree or higher
- Minimum 5 years' experience in the shipping industry, preferably with Cargo / Marine claims expertise.
- Excellent written and verbal communication skills
- Strong analytical skills, reporting skills, troubleshooting abilities, and proficiency in Microsoft Office tools, especially Excel & PowerPoint
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