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Property Operations Manager

2 weeks ago

Bharatpur, Rajasthan, India beBeeGeneral Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Property Branch Manager

Company Overview:

We at goSTOPS are passionate about providing young travelers with safe and social spaces that fit their budget. Our hostels are designed to be the perfect stop before your next adventure.

Job Overview:

We seek an experienced and dynamic General Manager (Branch Level) to oversee operations, strategy execution, and team management at the branch level. This senior role is critical in ensuring operational excellence, driving guest satisfaction, and achieving business targets across our properties.

Key Responsibilities:

  • Strategic and Operational Leadership: Develop and execute branch-level operational strategies in alignment with company vision and goals.
  • Operational Ownership: Take end-to-end ownership of property operations, ensuring smooth functioning and high-quality service delivery.
  • Performance Monitoring: Monitor branch performance metrics and implement improvements to achieve business objectives.

Team Management:

  • Leadership and Mentoring: Lead, mentor, and manage property teams, including managers, housekeeping, front office, and security staff.
  • Culture Development: Foster a culture of collaboration, accountability, and high performance.
  • Training and Development: Identify training needs and organize capacity-building initiatives to enhance team capabilities.

Guest Experience:

  • Exceptional Service: Ensure exceptional guest experiences by upholding goSTOPS's service standards and addressing feedback proactively.
  • Issue Resolution: Handle escalated guest concerns and resolve issues to maintain brand reputation.

Vendor and Stakeholder Management:

  • Relationship Management: Manage relationships with key vendors and service providers to ensure timely and cost-effective service delivery.
  • Coordination: Coordinate with internal and external stakeholders to streamline operations and resolve bottlenecks.

Budget and Financial Management:

  • Financial Oversight: Oversee property budgets, monitor expenditures, and ensure adherence to financial plans.
  • Cost Savings: Identify cost-saving opportunities without compromising on quality or guest satisfaction.

Compliance and Standards:

  • Regulatory Compliance: Ensure all branch operations comply with company policies, local regulations, and safety standards.
  • Audit and Quality Control: Conduct regular audits to maintain quality and operational consistency across properties.

Business Growth and Development:

  • Growth Opportunities: Identify opportunities for improving property performance and guest occupancy rates.
  • Collaboration: Collaborate with marketing and sales teams to implement local strategies for attracting guests and increasing revenue.

Qualifications and Requirements:

  • Experience: Proven experience of 4-5 years in hospitality management, with a focus on multi-property or branch-level operations.
  • Leadership Skills: Strong leadership and team management skills with the ability to handle large and diverse teams.
  • Problem-Solving: Excellent problem-solving, decision-making, and conflict-resolution abilities.
  • Financial Acumen: Financial acumen with experience in budgeting, cost control, and P&L management.
  • Communication Skills: Exceptional communication and interpersonal skills for effective guest, team, and vendor interactions.

What We Offer:

  • Salary Package: Competitive salary package with Performance Linked Incentives (PLI).
  • Benefits: Benefits include Provident Fund (PF) and Employee State Insurance (ESIC).
  • Accommodation: Complimentary accommodation at the property.
  • Opportunities: Opportunities to work with a growing organization and make a significant impact in the hospitality sector.
  • Exposure: Exposure to operations across pan-India properties and involvement in strategic decision-making.