Reception Manager

2 hours ago

Bharatpur, Rajasthan, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 6,00,000

Role Overview:

The Front Desk Coordinator will be the first point of contact for students, faculty, and guests at an educational institution.

The successful candidate will be responsible for providing exceptional customer service, handling inquiries, and guiding visitors appropriately. They will also manage visitor records, appointment schedules, and check-in/check-out logs.

This role requires a strong problem-solving ability, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities:
  • Front Desk & Guest Relations
    • Manage front desk operations, ensuring a smooth and efficient experience for students, faculty, and guests.
    • Handle phone calls, emails, and in-person queries professionally and courteously.
    • Maintain accurate records of visitor information, appointments, and check-in/check-out procedures.
  • Student Communication & Support
    • Act as a liaison between students and administration for hostel-related queries.
    • Address student complaints related to facilities and services.
    • Coordinate with student welfare/administration teams for resolution of issues.
  • Visiting Faculty & Guest Accommodation
    • Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
    • Ensure rooms meet hospitality standards.
    • Address any accommodation-related issues promptly and effectively.
  • Property & Facility Management (Building B – Hostel & Guest Accommodation)
    • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
    • Coordinate with housekeeping, maintenance, and security teams for smooth operations.
    • Report property-related issues and ensure timely resolution.
  • Administrative Support
    • Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
    • Assist in preparing reports on student/guest satisfaction and property maintenance.
    • Support institute events by coordinating guest arrivals and accommodation.
    • Ensure compliance with institute policies and safety standards.

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