Support Liaison

2 days ago


Vadodara, Gujarat, India beBeeCustomer Full time ₹ 45,00,000 - ₹ 70,00,000

Job Title: Customer Support Executive

We are seeking an experienced and proactive support professional to manage customer interactions with a focus on empathy and efficiency.

The ideal candidate will deliver exceptional customer experiences through timely issue resolution, accurate record-keeping, and seamless communication.

Key Responsibilities:

Handle Customer Inquiries:

  • Resolve issues promptly while maintaining a positive and professional attitude
  • Maintain accurate customer records using Excel and internal tools

Follow-ups and Status Updates:

  • Ensure timely follow-ups and status updates to customers
  • Coordinate with internal departments (logistics, warehouse, sales) for quick resolutions

Data Management and Reporting:

  • Track complaints, returns, and exchanges efficiently
  • Prepare daily/weekly reports for management review

Qualifications:

Bachelor's degree in any discipline

2 to 3 years of relevant experience in customer support or service roles

Benefits include competitive compensation, comprehensive training, and opportunities for career advancement in a dynamic and supportive work environment.



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