Learning Program Coordinator

2 weeks ago

Pushkar, Rajasthan, India beBeeCoordinators Full time ₹ 40,00,000 - ₹ 80,00,000

Job Overview:

This role involves coordinating the operation of educational programs, supporting learners, and collaborating with internal teams to ensure a seamless learning experience.

Key Responsibilities:

  • Learner Support: Serve as the primary point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience. Respond to learner inquiries via live chat, email, and phone calls, ensuring timely and accurate resolution of issues.
  • Stakeholder Collaboration: Work closely with internal teams (course designers, tech support, instructors, course SPOCs) to manage program timelines, ensure the alignment of deliverables, and identify areas for process improvement. Serve as a liaison between learners and internal teams, effectively communicating program updates and addressing learner concerns.
  • Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.
  • Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines set by the process. Maintain up-to-date knowledge of the organization's online programs and partnerships to assist learners efficiently. Stay adaptable to process changes and work in a dynamic environment that requires flexibility and responsiveness.

Requirements:

  • Bachelor's degree in a relevant field or equivalent qualification.
  • Excellent Communication: Strong written and verbal English communication skills are essential.
  • Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per the business requirements.
  • Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.
  • Tech-Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in education technology being a plus.
  • Adaptable: Ability to work in a fast-paced, dynamic environment with flexibility and a positive attitude. Willingness to work in rotational shifts (24x7).
  • Detail-Oriented: High attention to detail in written communication and problem-solving.
  • Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.
  • Experience in Education Technology: Prior experience with online education, services delivery, or familiarity with digital learning tools (preferably proficiency with learning management systems (LMS).
  • Remote Work Capability: Ability to work independently in a remote setting while maintaining strong communication with team members.
  • Organizational & Multitasking Skills: Excellent organizational skills with the ability to manage multiple priorities.
  • Data-Driven Mindset: Focus on results, data analysis, and continuous improvement.

Why Choose Us:

This organization offers a collaborative, inclusive work environment, opportunities for professional growth, and the chance to work with leading global educational institutions.

The organization provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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