IT Implementation Specialist

14 hours ago

Cochin, Kerala, India beBeeImplementation Full time ₹ 8,00,000 - ₹ 16,00,000
Job Opportunity

Motadata is a renowned IT monitoring and management software company that has been transforming how businesses manage their ITOps since its inception.

We are customer-centric and continuously strive for excellence, enabling organizations to tackle complex IT challenges with ease.

Key Responsibilities

  • Deploy and integrate Motadata products and solutions for clients by working closely with cross-functional teams.
  • Assist in designing and implementing monitoring, logging, and service desk solutions.
  • Gather client requirements and ensure solutions align with their business needs.
  • Collaborate with internal teams (DevOps, Support, Product) for smooth delivery of projects.
  • Develop and maintain implementation-related documentation, standards, and user guides.
  • Provide training and support to customers for effective product usage.
  • Ensure timely issue resolution and maintain customer satisfaction during implementation.

Requirements

  • 4–8 years of experience in IT implementation, system integration, or related roles.
  • Experience with monitoring and service desk tools (e.g., ManageEngine, ServiceNow, Grafana, ELK, Zoho Service Desk, Kibana).
  • Knowledge of on-premise and cloud-based deployments.
  • Familiarity with network concepts (secure zone, DMZ, firewalls) and ITIL processes.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication skills to interact with technical and non-technical stakeholders.
  • Hands-on experience with Linux servers, Windows, and basic networking is required.

Desirable Skills

  • ITIL certification.
  • Experience with data visualization tools like PowerBI, Tableau, or JasperBI.
  • Exposure to scripting or automation for deployment/configuration.

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