Digital Transformation Leader
1 week ago
About Us
Wipro is a leading global information technology, consulting and business process services company.
Salary Information
The estimated annual salary for this position is between $150,000 to $200,000.
Job Description
We are seeking an experienced Digital Transformation Leader to join our team in a leadership role. The ideal candidate will have a strong background in managing large teams of 500-1000 FTEs, with expertise in multi-channel support and process optimization.
Key Responsibilities:
- Lead the development and implementation of digital transformation strategies to drive business growth and improve operational efficiency.
- Manage account P&L and support learning environments.
- Develop and implement outcome-based metrics to measure team performance.
- Analyze SLA parameters and plan continuous improvement initiatives.
- Oversee hiring, onboarding, and training of new hires.
- Motivate employees by introducing various benefits and growth opportunities.
- Manage operational issues prioritizing client expectations.
Required Skills and Qualifications
To be successful in this role, you will need:
- A minimum of 12 years of experience in Healthcare with 8+ years of Account Handling experience in a Back Office or Shared Services Environment.
- Strong leadership skills with the ability to manage large teams.
- Experience in managing payor Ops, including provider and member services.
- Ability to work on outcome-based metrics and plan strategic goals.
- Understanding of evolving technologies, including AI and Gen AI implementation.
- Excellent communication and coaching skills.
Benefits
As a valued member of our team, you can expect:
- A competitive salary range of $150,000 to $200,000 per year.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A generous retirement plan and paid time off.
- Opportunities for professional growth and development.
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