Digital Transformation Specialist

1 day ago


Kolkata, West Bengal, India Paytm Full time
Company Overview
PAYTM is a leading fintech company that offers a range of financial services to consumers, merchants, and businesses. Our mission is to promote digital payments and financial inclusion in India.

Job Summary
We are seeking a highly motivated Digital Transformation Specialist - Merchant Support to join our team. The successful candidate will be responsible for handling merchant escalations, resolving issues proactively, and ensuring customer satisfaction.

About the Role
In this role, you will be working with our Merchant Helpdesk team to create a unique customer experience for Paytm merchants. You will be responsible for:
  • Handling merchant escalations and resolving them within agreed turnaround time.
  • Liaising with internal stakeholders to get concerns resolved and revert back to customers with defined solutions.
  • Ensuring desired output in terms of productivity and no repeat escalations.

Requirements
To succeed in this role, you will need:
  • 2+ years of experience in a similar role.
  • Critical thinking and problem-solving skills.
  • Good command of English communication skills, both written and verbal.

What We Offer
As a Digital Transformation Specialist - Merchant Support at PAYTM, you can expect a collaborative and dynamic work environment that fosters growth and development. Some of the benefits include:
  • A competitive salary of ₹12 lakhs per annum.
  • A comprehensive training program to enhance your skills and knowledge.
  • Opportunities to work on diverse projects and contribute to the growth of the company.
  • A chance to be part of a vibrant and inclusive team culture.

Why Join Us?
PAYTM is a leader in the fintech industry, and we offer a wide range of opportunities for growth and development. If you are passionate about digital transformation and want to make a difference in the lives of millions of people, then join us as a Digital Transformation Specialist - Merchant Support.

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