Career Advisor

1 day ago


Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 8,50,000

Job Role Overview

  • We are seeking a dedicated and professional Career Advisor to join our team.

Key Responsibilities:

  1. Respond to customer inquiries through various channels, providing timely and accurate information about products and services.
  2. Onboard new customers by setting up instances and providing initial support.
  3. Deliver excellent customer service, ensuring customer satisfaction and loyalty.
  4. Solve possible issues with the service, utilizing strong problem-solving and conflict-resolution skills.
  5. Promptly escalate complex issues to technical teams for resolution.
  6. Perform additional tasks assigned by the team lead to ensure seamless operations.

Requirements:

  • Bachelor's degree in a relevant field such as Business Administration, Communications, or Marketing.
  • Minimum of 3 years of experience in customer-facing roles or similar environments.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong problem-solving and conflict-resolution skills, with a focus on delivering results-oriented solutions.
  • Ability to work in a fast-paced environment, handling multiple tasks simultaneously and prioritizing deadlines.
  • Familiarity with customer support software and tools, including ticketing systems and CRM platforms.
  • Ability to work independently as well as part of a team, contributing to a positive and productive work culture.
  • Flexibility to work in different shifts, including weekends and holidays, as needed.


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