
Career Advisor
1 day ago
Job Role Overview
- We are seeking a dedicated and professional Career Advisor to join our team.
Key Responsibilities:
- Respond to customer inquiries through various channels, providing timely and accurate information about products and services.
- Onboard new customers by setting up instances and providing initial support.
- Deliver excellent customer service, ensuring customer satisfaction and loyalty.
- Solve possible issues with the service, utilizing strong problem-solving and conflict-resolution skills.
- Promptly escalate complex issues to technical teams for resolution.
- Perform additional tasks assigned by the team lead to ensure seamless operations.
Requirements:
- Bachelor's degree in a relevant field such as Business Administration, Communications, or Marketing.
- Minimum of 3 years of experience in customer-facing roles or similar environments.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Strong problem-solving and conflict-resolution skills, with a focus on delivering results-oriented solutions.
- Ability to work in a fast-paced environment, handling multiple tasks simultaneously and prioritizing deadlines.
- Familiarity with customer support software and tools, including ticketing systems and CRM platforms.
- Ability to work independently as well as part of a team, contributing to a positive and productive work culture.
- Flexibility to work in different shifts, including weekends and holidays, as needed.
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