Air Travel Coordinator

2 days ago

Kollam, Kerala, India beBeeCareer Full time ₹ 50,00,000 - ₹ 80,00,000
Flight Operations Expert

We are seeking a seasoned Flight Operations expert to manage end-to-end flight bookings, complex itineraries, and high-touch support for discerning clients. As a key member of our team, you will work across continents and carriers, ensuring every ticket is issued with accuracy, every fare optimized, and every request handled with discretion and speed.

  • Manage flight bookings, exchanges, cancellations, and ticket issuance via GDS like Sabre, Amadeus, or Galileo.
  • Handle complex multi-city, international, and round-the-world itineraries.
  • Apply airline fare rules and interline agreements to deliver the best outcomes for clients.
  • Action PNRs in line with defined SLAs and ensure complete documentation across systems.
  • Coordinate fare optimization, refunds, and fare disputes directly with airline partners.
  • Manage special service requests: seat preferences, unaccompanied minors, meals, medical needs, and urgent ticketing issues.
  • Lead Debit Memo Management: Investigate and respond to ADMs with speed and accuracy, identify root causes, and implement preventive measures.
  • Collaborate cross-functionally to reduce ADM occurrences through staff training, documentation, and process improvements.
  • Own BSP and ARC workflows with precision - from airline invoicing to reconciliation and reporting.
Requirements and Qualifications
  • 5+ years of experience in flight ticketing for HNI clients, travel agencies, OTAs, or corporate desks.
  • Proficiency in at least one GDS (Sabre, Amadeus, or Galileo).
  • Deep understanding of international travel, fare construction, and route planning.
  • Expertise with BSP, ARC, PNR management, ticket issuance, and airline invoicing.
  • IATA Foundation or Consultant Certification required.
  • Polished verbal communication, attention to detail, and calm under pressure.
  • Bonus: Experience in luxury travel, private aviation, or VIP ticketing.

What We Offer

A rewarding career opportunity to join our dynamic team as a Flight Operations expert, where you will be challenged to grow and develop your skills in a fast-paced environment.

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