Help Desk Associate

4 days ago

Kannur, Kerala, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 8,00,000
Customer Support Specialist Job Description

We are seeking a skilled and dedicated individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional customer service through various communication channels.

  • Our ideal candidate will have a proven track record of delivering excellent customer satisfaction and possess strong verbal and written communication skills.

Key Responsibilities:

  • Respond to customer inquiries via email, social media, and phone calls in a timely and professional manner.
  • Resolve customer complaints and queries by providing detailed information and solutions.
  • Support customers through our ticketing system and provide feedback on their experiences.

Requirements:

  • Previous experience working in a customer-facing role or a similar position in the customer service department.
  • Exceptional problem-solving abilities and a customer-oriented approach.
  • Ability to work independently and as part of a team, with strong interpersonal and organizational skills.
  • Excellent phone etiquette and active listening abilities, with the ability to meet deadlines and prioritize tasks.
  • A quick learner with exceptional decision-making skills and a passion for delivering outstanding customer experiences.

Benefits:

  • Opportunity to work with a dynamic team and develop your skills in customer service.
  • Chance to make a positive impact on customer satisfaction and loyalty.

What We're Looking For:

  • Someone who is passionate about delivering exceptional customer experiences and has a proven track record of success in customer-facing roles.

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