
Senior Technical Solutions Specialist
2 days ago
We are seeking a skilled IT Support Professional to provide first- and second-level technical support to our global employees.
Key Responsibilities:
- Troubleshoot domestic computer hardware and software issues in a timely manner.
- Develop and maintain accurate documentation of installation and configuration procedures for standard and non-standard software packages.
- Manage the deployment and rollout of software and hardware.
- Maintain an inventory of client assets and create a knowledge base to support users.
- Collaborate with the Cybersecurity team to ensure network asset security.
- Gather and log information about issues and attempts to resolve them using provided tools and collective knowledge.
- Utilize the knowledge base to assist in troubleshooting efforts and share experiences with team members.
- Assist in deploying desktop PCs and peripherals and on-board new employees with technology orientation.
- Respond to voice mail and email daily.
- Develop working knowledge of desktop applications and OS software supported by Desktop Services.
- Bachelor's degree in Computer Science or related field.
- At least 2 years of experience in Desktop and/or Helpdesk support.
- Prior work experience with current standard desktop software (Microsoft Office, Windows).
- Fluent in English; additional languages a plus.
- Experience working with international clients in USA and Europe.
- Proficient knowledge of Microsoft office; SAP knowledge an asset.
- Experience with Desktop or Help Desk support an asset.
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