Help Desk Specialist

5 days ago

Kannur, Kerala, India beBeeInfrastructure Full time ₹ 5,00,000 - ₹ 10,00,000

Job Title: IT Infrastructure Specialist

 

Overview:

We are seeking a skilled IT Infrastructure Specialist to join our team in Bengaluru. The ideal candidate will have hands-on experience in managing and supporting IT infrastructure, including Windows and macOS environments.

 

Key Responsibilities:

Hardware and Software Support:

  • Install, configure, and maintain Windows and macOS operating systems.
  • Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals.
  • Install, update, and patch software applications and security tools.

 

Microsoft 365 Applications Support:

  • Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.

 

System Provisioning and Management:

  • Support system provisioning via Microsoft Intune and Windows Autopilot (basic knowledge required).
  • Manage user accounts, groups, and permissions using Active Directory.

 

Network Support:

  • Assist with system upgrades, data migrations, and routine backups.
  • Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems.
  • Perform basic configuration and support of network devices such as routers, switches, and firewalls.
  • Assist in IP address configuration and network printer setup.

 

IT Operations:

  • Monitor and maintain network performance at the location.
  • Respond to IT support tickets, ensuring timely and effective resolution.
  • Document technical issues, solutions, and IT processes accurately.
  • Ensure compliance with IT security policies and industry best practices.

 

Asset Management:

  • Manage IT assets and maintain inventory for your designated location.

 

Required Skills and Qualifications:

Technical Knowledge:

  • Basic understanding of Firewalls and Layer 2 Switches.
  • Familiarity with ITSM tools for ticket management.

 

Soft Skills:

  • Ability to work independently and prioritize tasks.

 

Preferred Skills:

Troubleshooting and Problem-Solving:

  • Strong troubleshooting and problem-solving abilities.

 

Our team offers a collaborative and dynamic work environment, providing opportunities for professional growth and development. We encourage candidates to apply if they meet the required qualifications and skills.

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