
Guest Services Coordinator
6 days ago
Job Title: Guest Services Coordinator
Location: Pondicherry (Work from Office)
Salary Range: ₹35,000 – ₹40,000 per month (including incentives)
Commitment: Minimum 1 year | Probation: 3 months
About the Opportunity:
We're looking for a passionate hospitality professional to set up our end-to-end reservations process and create the foundation for growth in our young and dynamic hospitality start-up.
What You'll Do:
- Manage reservations across various channels.
- Handle guest communication via calls, emails, and WhatsApp.
- Maintain accurate data on property management systems.
- Verify property listings and ensure rates, availability, and content are updated.
- Develop standard operating procedures and documentation.
- Review guest communication for tone and accuracy.
- Coordinate with property managers for smooth check-ins and special requests.
- Maintain daily/weekly/monthly booking and revenue reports.
Requirements:
- Education: Degree/Diploma in Hotel Management or related field.
- Experience: 3+ years in reservations/front office in hospitality.
- Strong understanding of property management systems and rate management.
- Excellent communication skills (English; other languages an asset).
- Proficient in MS Excel, Google Sheets, and email drafting.
- Detail-oriented, proactive, and willing to learn in a start-up environment.
What We Offer:
- Direct mentorship from the founder.
- Hands-on experience in building a hospitality brand from the ground up.
- Support in finding suitable accommodation.
- Career growth into a Reservations Manager role as the company expands.
How to Apply:
Send your CV to team@stayxp.in with the subject: Application – Guest Services Coordinator.
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