Guest Services Coordinator

6 days ago


Tiruchi, Tamil Nadu, India beBeeGrowth Full time ₹ 4,20,000 - ₹ 4,80,000

Job Title: Guest Services Coordinator

Location: Pondicherry (Work from Office)

Salary Range: ₹35,000 – ₹40,000 per month (including incentives)

Commitment: Minimum 1 year | Probation: 3 months

About the Opportunity:

We're looking for a passionate hospitality professional to set up our end-to-end reservations process and create the foundation for growth in our young and dynamic hospitality start-up.

What You'll Do:

  • Manage reservations across various channels.
  • Handle guest communication via calls, emails, and WhatsApp.
  • Maintain accurate data on property management systems.
  • Verify property listings and ensure rates, availability, and content are updated.
  • Develop standard operating procedures and documentation.
  • Review guest communication for tone and accuracy.
  • Coordinate with property managers for smooth check-ins and special requests.
  • Maintain daily/weekly/monthly booking and revenue reports.

Requirements:

  • Education: Degree/Diploma in Hotel Management or related field.
  • Experience: 3+ years in reservations/front office in hospitality.
  • Strong understanding of property management systems and rate management.
  • Excellent communication skills (English; other languages an asset).
  • Proficient in MS Excel, Google Sheets, and email drafting.
  • Detail-oriented, proactive, and willing to learn in a start-up environment.

What We Offer:

  • Direct mentorship from the founder.
  • Hands-on experience in building a hospitality brand from the ground up.
  • Support in finding suitable accommodation.
  • Career growth into a Reservations Manager role as the company expands.

How to Apply:

Send your CV to team@stayxp.in with the subject: Application – Guest Services Coordinator.



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