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Chief Guest Experience Officer
2 weeks ago
As a Guest Relations Manager, you will be responsible for overseeing the day-to-day operations of our guest relations team.
Key Responsibilities:- Review records and logs to identify areas for improvement.
- Develop corrective action plans and implement changes as needed.
- Liaise with internal teams to ensure seamless execution of tasks.
- Prioritize and address escalated issues in a timely manner.
Maintain strong relationships with external stakeholders, including government agencies and industry partners.
Ensure that our facilities and services meet the highest standards of quality and excellence.
Operational Planning:- Plan and coordinate events and activities to enhance the guest experience.
- Develop protocols and procedures for handling VIP visits.
Frame and review Standard Operating Procedures (SOPs) to ensure compliance and efficiency.
Team Management:- Lead and manage a high-performing team to achieve exceptional results.
- Identify training needs and develop strategies to improve team performance.
Evaluate and prioritize tasks to maximize productivity and minimize delays.
Foster a positive work environment through open communication and teamwork.
Stay up-to-date with industry trends and best practices to maintain expertise and drive business growth.
