Chief Operating Officer

2 weeks ago

Thiruvananthapuram, Kerala, India beBeeBusiness Full time ₹ 5,00,000 - ₹ 8,00,000
Job Title: Deputy General Manager

A key leadership role that involves overseeing the overall operations, management, and financial performance of a Cargo Forwarding Service (CFS). This position requires strategic thinking, excellent communication skills, and strong leadership abilities to drive business growth and profitability.

  • To lead and direct the CFS to ensure efficient and safe operations, management, and financial performance of the CFS.
  • To ensure optimal utilization of CFS's potential, thereby increasing revenue and profitability.
  • To develop, implement, review, and monitor the agreed long-term corporate strategy and plan.

Key Responsibilities:

  • Effectively manage all aspects of the business to ensure profitability & growth of the Unit.
  • Fully responsible and accountable for the P&L and EBITDA of the Unit.
  • Develop and aggressively grow the business through identification of trends and opportunities and then implement strategies to succeed along with new service offerings.
  • Identify and convert high-revenue potential customers for optimum use of the CFS facilities and ensure continuous client support through creative means.
  • Ensure that the physical infrastructure of the Unit meets the demands of the business and supports growth.
  • To improve service delivery and expand coverage.
  • Hold Business review of the unit monthly and conduct staff performance review.
  • Responsible for all Statutory, Legal, Certifications and all other Compliances of the Unit.
  • Holds accountability of the Unit Safety Operations.
  • Maintain healthy relationship with all Government agencies.
  • To meet agreed profit, revenue, ROCE and operational targets.
  • Realization of Organization KPIs, policies, and procedures.
  • Client development through networking.
  • Analyzing CFS performance vis-a-vis competing CFS.
  • Negotiating and preparing contracts skills.
  • Observe the provisions of the relevant Labour regulations.
  • Build relationship with heads of external agencies to achieve desired results and smooth functioning.
  • Keeping tab on customer requirement and trade demand.
  • To comply with all aspects of CFS's Health, Safety, Environment and Supply chain security management systems.

Qualifications & Competencies:

  • Any master's degree with an in-depth understanding of CFS operations.
  • Around 12-15 years of experience, of which at least 3 years at a senior management role preferably in a CFS.
  • Advance knowledge and know-how of shipping and CFS functioning.
  • Good interpersonal skills / etiquette for effective and efficient communication.
  • Experience in Marketing, Business Development Finance and Operations of CFS.
  • Strong customer focus and the ability to demonstrate strong leadership, decision-making, and people management skills.
  • Excellent communication skills with the ability to influence at all levels of business.
  • Ability to negotiate transactions.

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