Debt Collection Specialist
4 weeks ago
Job Summary:
This role is responsible for managing and overseeing the debt collection process for assigned portfolios. The ideal candidate will have strong analytical and communication skills, with the ability to work effectively with agencies and internal teams to achieve targets.
Key Responsibilities:
- Manage and undertake collections process for debts assigned to the role.
- Regularly track portfolios for specific buckets and areas, identifying areas for improvement and implementing solutions.
- Monitor and control delinquency rates, with a focus on non-starters and implementing strategies to minimize delinquency.
- Allocate and achieve targets from agencies and in-house teams, ensuring adherence to collection processes and legal guidelines.
- Follow up with default customers, tracing absconded defaulters and initiating recovery processes as necessary.
- Recommend legal actions for non-recoverable cases and collaborate with the legal team for closure.
- Maintain accurate data for administrative work, including updating delinquent account histories and providing MIS reports.
Requirements:
2-5 years of experience in debt collection, with a strong understanding of collection processes and legal guidelines.
Graduation in any field, with a strong academic record.
About IDFC FIRST Bank:
IDFC FIRST Bank is a leading financial institution committed to providing innovative banking solutions to its customers. We are dedicated to building a strong and diverse team that shares our values and is passionate about delivering exceptional results.
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