Debt Manager
3 days ago
Job Title: Debt Manager - Personal Loan Specialist
Department: Debt Management
The Debt Manager - Personal Loan Specialist is responsible for managing and overseeing the activities of the debt management department. This includes coordinating with agencies in the assigned territory and ensuring the efficiency and optimization of retrieving EMI from customers. The role requires adherence to all guidelines laid out by the bank to contribute to the larger organizational objectives.
Key Responsibilities:
- Manage and undertake collections process for debts assigned to the department.
- Regularly track the portfolio for specific buckets in the assigned area.
- Monitor and control delinquency in the area, bucket-wise and DPD-wise, and focus on non-starters.
- Allocate and achieve targets from agencies or in-house teams.
- Follow up with default customers and ensure adherence to collection process and legal guidelines.
- Tracing out absconded default customers and initiate recovery process.
- Recommend legal actions for non-recoverable cases and follow up with the legal team for closure of the cases.
- Maintain data for administrative work related to collection, such as updating delinquent account history, providing and maintaining MIS reports, and reviewing collection feedback daily, weekly, and monthly.
Education Qualification: Graduation in any field.
Experience: 2-5 years of experience in personal loan collections.
Responsibilities:
- Manage the collections process for debts assigned to the department.
- Track the portfolio for specific buckets in the assigned area.
- Monitor and control delinquency in the area, bucket-wise and DPD-wise.
- Allocate and achieve targets from agencies or in-house teams.
- Follow up with default customers.
- Ensure adherence to collection process and legal guidelines.
- Tracing out absconded default customers.
- Recommend legal actions for non-recoverable cases.
- Maintain data for administrative work related to collection.
Requirements:
- Graduation in any field.
- 2-5 years of experience in personal loan collections.
What We Offer:
- Opportunity to work in a dynamic and growing organization.
- Competitive compensation package.
- Opportunities for growth and development.
About Us:
IDFC FIRST Bank is a leading bank in India, offering a range of financial services to individuals and businesses. We are committed to providing excellent customer service and creating value for our stakeholders.
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