Debt Collector Specialist

4 weeks ago


Bengaluru, Karnataka, India Conneqt Business Solutions Full time
Job Overview

We are seeking a highly motivated Fresher to fill the role of Debt Recovery Agent at Conneqt Business Solutions. The ideal candidate will possess excellent negotiation and communication skills, as well as a passion for customer service.

This position is crucial in ensuring that outstanding debts are collected in a timely and professional manner while maintaining a positive customer relationship.

Key Responsibilities:
  1. Contact customers via phone, email, or mail to collect outstanding debts.
  2. Negotiate payment plans and settlement agreements with customers that are fair and achievable.
  3. Update customer accounts and track payment progress in our database.
  4. Handle customer disputes and inquiries promptly and professionally.
  5. Collaborate with other departments to resolve complex issues that may be delaying payments.
  6. Ensure compliance with debt collection laws and company policies during all interactions.
  7. Maintain and improve customer relationships while effectively managing debt recovery.
Requirements:
  • Strong negotiation skills with the ability to persuade customers to settle outstanding debts.
  • Excellent communication skills, both written and verbal, to interact effectively with customers and team members.
  • Proficient in problem-solving with a keen attention to detail to accurately record interactions and transactions.
  • Persistent and determined approach in following up on overdue accounts and overcoming customer objections.
  • Solid understanding and knowledge of debt collection laws to ensure compliance in all recovery activities.
  • Experience in customer service to handle customer inquiries and concerns with professionalism.
  • Effective time management skills to prioritize tasks and manage multiple accounts.


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