Backend Travel Experience Deliverer

2 weeks ago


Noida, Uttar Pradesh, India Paytm Full time

At Paytm, we're revolutionizing the travel industry by empowering millions of travelers to choose us as their preferred partner. With a goal to become no. 1 in the travel segment, we've achieved remarkable success within a short span.

We're looking for a skilled Backend Travel Experience Deliverer to join our team. As a key member, you'll be responsible for delivering extraordinary travel experiences for our B2C consumers in a Backend role. Your primary focus will be on providing first-hand resolution and the highest quality of customer experience to Paytm users.

The ideal candidate should have:

  • Experience in the travel industry as a travel consultant or similar position
  • Mandatory knowledge of Galileo and Amadeus for Ticketing, Refund & Reissue
  • Understanding and expertise in domestic and international travel requirements (LCC airlines)
  • Able to understand customer queries and advise suitable resolutions
  • Customer-focused and service-oriented with accountability for key performance indicators such as customer satisfaction (CSAT) and productivity metrics

Additional responsibilities include working on Fresh desk Tickets and Phones for both GDS and LCC airlines, and handling consumer bookings/PNR for refund, ticketing, re-issuance, escalations.

To succeed in this role, you'll need:

  • Excellent communication skills
  • Detailed understanding of fare rules for flights and refunds to avoid ADMs
  • 1-3 years of experience in Travel Agency/Industry
  • Result-driven, attentive, adaptable, and motivated to learn
  • Proficiency in technology to research options and complete process requirements

As a valued member of our team, you'll enjoy a range of benefits, including flexible working options, opportunities for career development, and a diverse and inclusive work environment. We celebrate our people's diverse backgrounds, perspectives, and life experiences, creating a great place to grow, thrive, and belong.

We believe in creating wealth for our employees, offering an enviable salary package of ₹5 lakhs per annum, which is competitive in the market. With over 500 million registered users, 21 million merchants, and depth of data in our ecosystem, we're uniquely positioned to democratize credit for deserving consumers and merchants.



  • Noida, Uttar Pradesh, India Paytm Full time

    About Us:Paytm Travel is a pioneering force in the travel industry, aiming to empower millions of travelers by providing seamless booking experiences.We are committed to enriching customer journeys through transparent, honest, and hassle-free transactions. Our team's goal is to make every interaction delightful and memorable.About the Team:This talented...


  • Noida, Uttar Pradesh, India FCM Travel Full time

    Job Overview:We are seeking a seasoned professional to lead our commercial efforts in the travel industry. As a Global Commercial Director, you will be responsible for driving revenue growth and maximizing supplier operational revenue earnings.The ideal candidate will have a proven track record of meeting and exceeding performance objectives, with strong...


  • Noida, Uttar Pradesh, India DEFT ORGANIZERS PVT LTD Full time

    Company OverviewDEFT ORGANIZERS PVT LTD is a leading integrated travel agency based in Noida, offering bespoke holidays for both FIT and GIT clients. With a dedicated team of 10 employees, our company specializes in the Leisure, Travel, & Tourism industry, delivering exceptional travel experiences.Job DescriptionThe Travel Experience Specialist role at DEFT...

  • Compliance Specialist

    3 weeks ago


    Noida, Uttar Pradesh, India FCM Travel Full time

    FCM Travel is one of the world's largest travel management companies and a trusted partner for nationals and multinational corporations. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.About the OpportunityWe are seeking a talented and driven individual to...

  • Travel Data Analyst

    3 weeks ago


    Noida, Uttar Pradesh, India FCM Travel Full time

    FCM Travel is one of the world's largest travel management companies, offering a unique blend of local knowledge and global expertise. As a trusted partner for nationals and multinational companies, we provide personalized business travel experiences.About The OpportunityWe are seeking a talented Business Intelligence Professional to join our team in Travel...


  • Noida, Uttar Pradesh, India FCM Travel Full time

    About FCM TravelFCM Travel is a leading travel management company with a global presence. As part of the Flight Centre Travel Group, we offer a range of services to meet the needs of our clients.We are currently seeking a skilled Business Intelligence Analyst to join our team in Singapore.Company OverviewAt FCM Travel, we pride ourselves on delivering...


  • Noida, Uttar Pradesh, India FCM Travel India Full time

    FCM Travel India OverviewFCM is a global leader in travel management, providing personalized experiences for clients worldwide.We have operations in over 97 countries and are part of the Flight Centre Travel Group, dedicated to innovation and excellence in business travel solutions.Job Title: Business Systems Analyst - Travel SolutionsEstimated Salary:...


  • Noida, Uttar Pradesh, India Paytm Full time

    About UsPaytm Travel is a leading player in the Indian travel industry, striving to provide seamless and instant booking experiences. With a strong focus on customer satisfaction, we aim to become the preferred travel partner for millions of travelers. Our goal is to make every transaction transparent, honest, and hassle-free.About the TeamThis team is...


  • Noida, Uttar Pradesh, India FCM Travel India Full time

    Power Bi Developer    FCM, a leading travel management company within Flight Centre Travel Group, is renowned for its innovative solutions and personalized business travel experiences. With a global reach of 97 countries, FCM's advanced technology anticipates and meets client needs, supported by local experts who provide in-depth knowledge and...


  • Noida, Uttar Pradesh, India FCM Travel Full time

    At FCM Travel, we're looking to hire an exceptional QA Tester who will play a crucial role in ensuring the quality of our software applications.About the RoleWe are seeking a highly skilled and detail-oriented QA Engineer to join our team. As a QA Tester, you will work closely with cross-functional teams to identify, report, and resolve defects in our...


  • Noida, Uttar Pradesh, India MyOperator Full time

    MyOperatorWe are seeking a talented and motivated individual to join our team as an Operations Intern. This is a unique opportunity for a proactive and resourceful individual to gain hands-on experience in backend operations, vendor management, and technical troubleshooting.Job OverviewThis role will involve collaborating with telecom operators for...


  • Noida, Uttar Pradesh, India Anlage Infotech (India) Pvt Ltd Full time

    Job Title: Senior Backend Java DeveloperJob Summary: We are seeking a highly skilled Senior Backend Java Developer to join our team at Anlage Infotech (India) Pvt Ltd. The ideal candidate will have a strong background in Java, Spring Boot, and Microservices, with excellent expertise in designing and developing scalable and efficient backend systems.Main...

  • Financial Accountant

    4 weeks ago


    Noida, Uttar Pradesh, India FCM Travel Full time

    FCM is one of the world's largest travel management companies, providing a trusted partnership for national and multinational companies. With a global reach in over 100 countries, FCM's flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalized...


  • Noida, Uttar Pradesh, India FCM Travel Full time

    Company OverviewFCM Travel is a leading global travel management company that connects businesses and travelers through innovative solutions. As part of our India Supplier team, you will play a critical role in maximizing SOR earnings and delivering commercial outcomes.Job DescriptionThis senior leadership position involves working closely with top suppliers...

  • Backend Developer

    2 weeks ago


    Noida, Uttar Pradesh, India RechargeZap Full time

    Job Title: Backend DeveloperWe are seeking a highly skilled Backend Developer to join our team at RechargeZap. As a key member of our development team, you will be responsible for designing, developing, and deploying scalable and maintainable web applications using Node.js.Key Responsibilities:Design and develop robust backend systems using Node.js,...

  • Travel Industry Expert

    12 hours ago


    Noida, Uttar Pradesh, India Happy Go Trips Full time

    Job Title: Travel Industry ExpertCompany Overview:Happy Go Trips is a leading travel company that prides itself on delivering exceptional travel experiences to its clients. We are seeking a highly skilled and experienced Travel Industry Expert to join our team.About the Role:The Travel Industry Expert will be responsible for assisting individuals and groups...


  • Noida, Uttar Pradesh, India Happy Go Trips Full time

    Job OverviewA Trip Planning Specialist at Happy Go Trips is responsible for providing expert advice and personalized recommendations to clients planning their travel arrangements. The ideal candidate will have a deep understanding of the travel industry and be able to create customized itineraries that meet the unique needs and preferences of each...


  • Noida, Uttar Pradesh, India Raphe mPhibr Full time

    Job Title: Travel Desk CoordinatorAbout the company: Raphe mPhibr Pvt. Ltd is a leading aerospace manufacturing company that supplies customized comprehensive UAV solutions. Our innovation spans multiple advanced engineering fields, and our primary focus is to innovate and support India to become self-reliant in UAV manufacturing.Job brief:We are looking for...


  • Noida, Uttar Pradesh, India Sinch Full time

    About the RoleWe are seeking a skilled Java Backend Developer to join our team at Sinch, a leading global communication platform provider (cPaas). As a Java Backend Developer, you will play a key role in designing and developing high-availability and high-throughput backend services using modern microservice architecture and cloud technologies.Main...


  • Noida, Uttar Pradesh, India Holidays Crowd Full time

    Job Title: Travel Sales ProfessionalHolidays Crowd is seeking a highly skilled and experienced Travel Sales Professional to join our team. As a key member of our sales team, you will be responsible for developing and executing sales strategies to achieve sales goals.We are looking for someone with strong sales and negotiation skills, excellent communication...