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Insurance Customer Service Representative
3 weeks ago
We are seeking a highly skilled Insurance Customer Service Representative to join our team.
The ideal candidate will have excellent communication skills and be able to effectively handle customer inquiries and issues related to insurance policies.
Main Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Analyze customer concerns and provide solutions or escalate complex issues to senior representatives.
- Maintain accurate records of customer interactions and update CRM systems accordingly.
- Work collaboratively with cross-functional teams to resolve customer complaints and improve overall customer experience.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- At least 2 years of experience in customer service or a related field.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment and meet performance metrics.
- Familiarity with CRM software and data analysis tools.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
