Customer Service Representative Opportunity

8 hours ago


Gulbarga, Karnataka, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 10,00,000

Job Summary

This is an exciting opportunity for a skilled customer service representative to join our team and provide top-notch support to customers via phone calls.

The ideal candidate will have experience in resolving customer inquiries, requests, and complaints in a fast-paced environment.

Key responsibilities include assessing and resolving customer inquiries, utilizing sound judgment to make decisions within established procedures, managing and updating customer interactions daily, and achieving key performance targets.

To succeed in this role, the successful candidate will possess strong verbal and written communication skills, a neutral accent, and the ability to work effectively in a team environment.

Essential Responsibilities:

  • Assess and resolve customer inquiries, requests, and complaints in a timely and professional manner.
  • Utilize sound judgment to make decisions within established procedures, ensuring customer satisfaction and adherence to quality standards.
  • Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
  • Achieve key performance targets, including efficiency measures and process guidelines.

Required Skills and Qualifications:

  • Strong verbal and written communication skills.
  • Neutral accent and good adoption to US culture.
  • Ability to resolve customer queries in the first point of contact.
  • Focus on delivering a positive customer experience.
  • Professional, courteous, friendly, and empathetic demeanor.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.

Others:

  • Formal education: Graduation (any stream).
  • International voice experience preferably in patient handling, provider/DME AR calling.


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