Pension Administration Specialist

1 week ago

Pune, Maharashtra, India beBeeAnalyzer Full time ₹ 10,00,000 - ₹ 15,00,000

Job Opportunity:


We are seeking a skilled and dedicated individual to join our team in Pune, India. This is an exciting opportunity for someone who wants to make a real difference in the lives of our clients and scheme members.

Key Responsibilities:


1. Work closely with the team to achieve excellent customer service standards, ensuring that all procedural and Service Level requirements are met.
2. Process client requests, including Change of Address, Name, Gone Aways, Outstanding premium letters, and provide Valuation, Quotation, and Projections, General Policy Details, General Policy Amendments, Corrections, Wakeup Packs, Ad-hoc Packs, Record Mismatch, Suspense corrections, Dealing with Multiple Exception reports.
3. Respond promptly to member queries across multiple communication channels, providing accurate and timely information.
4. Ensure compliance with Quality Management Systems and regulatory bodies' policies and procedures.
5. Take ownership of personal and performance development, completing relevant training courses to enhance pensions and internal systems knowledge and capability.
6. Identify and report risks, complaints, and breaches immediately, within deadlines, to line management and or the Operational Risk Compliance Department.

Requirements:


- Strong understanding of pension administration services
- Excellent communication skills
- Ability to work under pressure and meet deadlines
- Strong analytical and problem-solving skills

Work Environment:


The successful candidate will be based in Pune, India.

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