
Customer Service Expert
2 weeks ago
**Job Title:** Customer Support Analyst
We are seeking an experienced customer service professional to join our team as a Customer Support Analyst. The ideal candidate will have a strong background in customer support, excellent communication skills, and the ability to work independently with minimal supervision.
- Provide exceptional customer support via phone, email, or chat to clients.
- Respond to customer inquiries, resolve issues, and escalate complex problems as needed.
- Work collaboratively with cross-functional teams to identify and implement process improvements.
Key Responsibilities:
- Meet productivity and quality standards, including response times, resolution rates, and customer satisfaction scores.
- Stay up-to-date on product knowledge and provide accurate information to customers.
Requirements:
- At least 3 years of experience in customer-facing roles.
- Excellent verbal and written communication skills.
- Ability to multitask, handle pressure, and work under deadlines.
- Detailed-oriented with excellent telephone and spelling skills.
- Solid typing and PC skills, including proficiency with MS Office applications.
PREFERRED SKILLS:
- Experience in Medical Billing AR Calling domain.
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