Customer Service Expert

2 weeks ago


Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 2,50,000 - ₹ 3,20,000
Client Support Associate Job Description

We are seeking a highly skilled Client Support Associate to join our team. As a Client Support Associate, you will play a critical role in ensuring the delivery of exceptional customer service.

About the Role:

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. You will be responsible for resolving client issues efficiently, while providing timely and informative responses to clients through various channels.

Key Responsibilities:

  • Resolve client complaints and issues promptly and professionally.
  • Provide accurate and concise information to clients regarding their accounts and services.
  • Develop and maintain a strong understanding of our products and services to provide effective support.
  • Collaborate with internal teams to ensure seamless communication and issue resolution.

Requirements:

  • High secondary or 10+2 diploma with 3 years' experience in a related field; OR any stream graduate degree with 1 year of experience.
  • Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools.
  • Excellent oral and written communication skills.
  • An unerring attention to detail.
  • The ability to multitask, answering numerous chats/calls and navigating smoothly between both mediums.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.

How to Apply:

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application today.



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