
Customer Service Professional
7 days ago
Transform the lives of car owners across the UK and EU by delivering exceptional customer service.
- Effectively manage escalated queries from customers, collaborating with garage partners to provide resolutions.
- Build strong relationships with direct customers and garage partners, resolving complex queries through effective communication.
- Drive customer success by meeting agreed service level agreements (SLAs) and minimizing repeated complaints.
Key Responsibilities:
- Resolve escalated customer queries/complaints in a timely manner.
- Liaise with garage partners to agree on solutions and monitor complaint progress.
- Strive to resolve complaints as quickly as possible, adhering to agreed SLAs.
The ideal candidate will possess:
- A minimum of 3 years of experience in handling customer complaints in a fast-paced environment.
- Fluent written and spoken English.
- Excellent time-management skills and ability to manage workload effectively.
- A proactive approach to dealing with complaints in a timely manner.
Work Schedule: Monday to Friday, 08.00am - 17.00pm GMT (13.30pm - 22.30pm IST).
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