Technical Customer Experience Specialist

2 weeks ago

Malappuram, Kerala, India beBeeSupport Full time ₹ 50,00,000 - ₹ 70,00,000
Job Opportunity

We are looking for skilled professionals to fill a key role in our team.

  • Role Overview:

    This position is responsible for providing technical support and assistance to customers via various channels, ensuring their issues are resolved efficiently and effectively. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.

  • Key Responsibilities:

    • Accounts & Billing Support: Assist customers with subscription management, payment issues, refunds, and token redemption.
    • Technical Assistance: Provide post-installation technical support for Microsoft products, including Windows and M365.
    • Troubleshooting: Diagnose and resolve software issues and device network/connectivity problems.
    • Product Guidance: Help customers with the download, installation, and activation (DIA) of products and recommend appropriate solutions.
    • Customer Service: Address customer inquiries with patience, empathy, and excellent communication skills.

  • Prerequisites & Skills:

    • Minimum typing speed of 30 words per minute.
    • Proficiency in managing accounts, payments, and billing inquiries.
    • Strong troubleshooting skills for software and connectivity issues.
    • Excellent verbal and written communication skills.
    • Ability to work in a fast-paced environment.

  • Qualifications:

    • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
    • Prior experience in technical support or customer service is essential.
    • Familiarity with Microsoft products and services.
    • Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus.

Why Choose This Role?

This role offers a unique opportunity to join a dynamic team and make a significant impact on customer satisfaction. As a Technical Support Advocate, you will have the chance to develop your skills, expand your knowledge, and contribute to the success of our organization.

What We Offer:

  • A competitive compensation package.
  • Ongoing training and development opportunities.
  • A collaborative and supportive work environment.

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