Global Customer Experience Specialist

2 days ago


Malappuram, Kerala, India beBeeSupport Full time ₹ 3,24,000 - ₹ 4,20,000
Job Title

We are seeking a highly motivated and professional Technical Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service and resolving technical issues in a timely and efficient manner.

  • Main Responsibilities:
  • Handle international customer calls with professionalism and poise.
  • Understand customer needs and provide personalized solutions.
  • Troubleshoot complex issues and escalate when necessary.
  • Follow established call handling protocols and maintain high-quality standards.
  • Maintain accurate records of interactions.
  • Meet performance targets for customer satisfaction, call handling time, and resolution.

Key Skills and Qualifications:

  • Excellent English communication skills (no grammatical errors or misinterpretation).
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Self-motivated and passionate about customer support.


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