Search Relevance Customer Operations Specialist

2 days ago


Bengaluru, Karnataka, India myGwork Full time

This is a rare opportunity to build a core part of Search Relevance Customer Operations team undergoing rapid investment and growth. The team measures the spectrum of Search experiences on Amazon and helps root cause and deep dive escalations from customers and leadership point of view.

Job Description

We are looking for a passionate QA Engineer to help us enhance the customer journey by performing SearchTroubleshooting whenever an escalation is flighted either by leadership or by customers. You will help root cause and improve customer experiences viewed by millions of people per day. As a senior member of the team, you will provide technical leadership and mentorship to other QAEs in the team, fostering a culture of collaboration, learning, and professional development.

Key Responsibilities:
  • Root cause analysis and troubleshooting of search-related issues
  • Collaboration with cross-functional teams to identify and resolve issues
  • Development and maintenance of automated test frameworks
  • Mentorship and guidance of junior engineers
Requirements

To be successful in this role, you should have:

  • At least 3 years of quality assurance engineering experience
  • Experience in automation testing
  • Experience in manual testing

PREFERRED QUALIFICATIONS:

  • Experience with at least one automated test framework like Selenium or Appium
  • Experience in gathering test requirements to create detailed test plans and defining quality metrics to measure product quality
  • Experience as QA lead on medium to large sized projects
About MyGwork

MyGwork is an inclusive employer and a member of the LGBTQ+ business community. We strive to create a work environment that values diversity and promotes inclusion.



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