Telecommunication Network Operations Center Leadership Role
2 weeks ago
About the Opportunity
We are seeking a seasoned professional to lead our Telecommunication Network Operations Center (NOC) team as a NOC Manager. As a key member of Prime Search, you will be responsible for overseeing the daily operations of the NOC, ensuring efficient incident management and customer support.
Key Responsibilities:
• Lead and manage the NOC team, providing strategic direction and support to ensure optimal performance.
• Oversee the monitoring, troubleshooting, and resolution of telecommunication network and system issues.
• Implement and maintain industry-standard practices, such as ITIL/ITSM, for incident, change, and problem management.
• Develop and uphold NOC protocols to ensure high-quality service and adherence to Service Level Agreements (SLAs).
• Foster strong client relationships through effective communication and excellent customer service.
• Analyze NOC data to identify areas for process improvement and risk mitigation.
• Ensure continuous learning and professional development of team members.
Requirements:
• Experience: 6-8 years in a NOC management role or as a Team Lead in NOC.
• Certifications: ITIL/ITSM or other industry-related certifications preferred.
• Skills: Proven leadership in people management, with excellent communication and customer service abilities.
• Technical Knowledge: Strong understanding of telecommunication networks and NOC methodologies.
Salary Range: $120,000 - $180,000 per year, depending on experience.
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