Global Business Operations Performance Lead Analyst

1 month ago

Bengaluru, Karnataka, India Diageo Full time

About the Role

The Global Business Operations Performance Lead Analyst will be responsible for measuring and evaluating all core GBO processes, including customer order management, accounts receivable, sourcing, and PO management, accounts payable, finance operations, financial planning & analysis, underpinned by HR operations and master data maintenance services.

Main Responsibilities

  • Provide insightful updates on the performance of dedicated GBO Experience Areas using dashboards led by the wider Performance Management team.
  • Improve GBO storytelling by crafting balanced scorecards and incorporating industry-standard processes into our measures.
  • Run service catalogue data to ensure we can describe the services GBO offers to the markets we support at any given time.
  • Lead partner satisfaction surveys that go out to the market.
  • Support the GBO Performance Management Manager in their responsibility to lead a team tasked with developing and performing the methodology for performance management, external benchmarking, collection, and dissemination of GBO Key Performance Indicators & Service Catalogue, including full ownership of any technology interventions required to ensure this process is outstanding.
  • Develop a synergistic relationship with the wider GBO organization.
  • Coordinate performance reporting from dedicated functions and ensure GBO dashboards are updated on time and without errors, including quality insights.
  • End-to-end ownership of the GBO One-Pager, Quarterly Operational Review, Stakeholder Survey, and the GBO Newsletter related Key Performance Indicators dashboards, including data updates, Power BI maintenance, and development.
  • Supply data refreshes in Power BI and development of improvement requests.

About You

  • University/College degree in finance/business.
  • Proficient English knowledge.
  • Ideally 5+ years working experience in a multinational environment exposure to some of the following areas: finance, FP&A, and/or financial controlling.
  • Proficient user of data analytics and visualization tools, including, but not limited to, MS Excel (including VBA), PowerBI, and Power App.
  • Experience in inspiring change as part of business-as-usual operations or as part of a project/programme.
  • Effective partner management with strong influencing skills.
  • Ability to work effectively with virtual teams across cultures and geographies.
  • Self-motivated, confident, and well-organized approach.

Benefits of Working Here

  • Outstanding Family Leave opportunity.
  • We work without borders – you will work with people from all over the world.
  • You will deal with a world-class brand portfolio.
  • Wide variety of thematic events, afterwork activities organized by employee communities.
  • Product Allowance to purchase company products from the staff shop.
  • We won the Fittest Workplace Award, of course, we have a Gym.
  • Urban legend is true, we do have a Rooftop Bar.

Diversity & Inclusion

Celebrating our inclusive and diverse culture is core to Diageo's purpose of 'celebrating life every day everywhere'. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality, or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills, and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose, and standards set the conditions for us to respect the outstanding contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.

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