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Customer Service Liaison Specialist

7 days ago

Chennai, Tamil Nadu, India Citigroup Full time
About the Role
The Ops Support Specialist 5 plays a vital role in ensuring the smooth operation of Citigroup's business processes. As a member of the Operations - Core Team, you will be responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts. You will also serve as a liaison between operations staff, relationship managers, project managers, custodians, and clients, providing day-to-day operations support in alignment with Citigroup's operations support infrastructure and processes.

Key Responsibilities
  • Provide excellent customer service to Citigroup's clients by resolving customer inquiries and supervising escalated issues.
  • Identify opportunities to offer value-added products and services while adhering to strict laws and regulations governing Telesales.
  • Collaborate with management to ensure timely completion of tasks, meeting productivity and quality standards.
  • Foster a culture of continuous learning and improvement by facilitating training and assisting with answering staff questions within Disputes.
  • Support the implementation of Lean and process improvement projects to enhance operational efficiency.

What We Offer
Citigroup is committed to supporting the growth and development of its employees. As an Ops Support Specialist 5, you will have access to extensive on-the-job training, exposure to senior leaders, and traditional learning opportunities. You will also be part of a dynamic team that values collaboration, innovation, and customer satisfaction.