Freelance Client Service Specialist
7 days ago
About the Role:
We are looking for an experienced Freelance Client Service Specialist who is fluent in German to support our growing client base. You will act as the primary point of contact for our German-speaking clients, ensuring a high level of service, satisfaction, and effective communication. If you're proactive, customer-focused, and have a passion for delivering exceptional service, we'd love to hear from you
Key Responsibilities:
- Serve as the main liaison for German-speaking clients, handling inquiries via email, phone, and video calls.
- Build and maintain strong, long-lasting client relationships by understanding their needs and providing tailored solutions.
- Address client questions, resolve issues, and ensure timely follow-ups to enhance client satisfaction.
- Collaborate with internal teams (sales, marketing, operations) to ensure smooth delivery of services.
- Prepare and deliver reports, updates, and presentations in German when required.
- Provide product or service training and support to clients as needed.
- Manage client expectations and ensure deliverables are met on time.
- Identify opportunities to upsell or cross-sell services.
Skills & Qualifications:
- Fluent in German and English (written and spoken).
- Previous experience in client service, account management, or a customer-facing role.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to manage multiple clients and projects simultaneously.
- Comfortable working independently and remotely.
- Proficient in CRM software and MS Office tools (or equivalent).
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