Customer Service Executive

3 weeks ago

Chennai, Tamil Nadu, India Vector Technics Full time
Customer Service Specialist
Job Title: Customer Service specialist
Location: Hyderabad, India ( *Subject to changes
Job Type: Full-Time
CTC: 4-5 lakhs Per Annum
About the Role: Vector Technics is a leader in high-performance electric motors, propulsion systems, and motion control solutions, serving UAVs, robotics, defense, and industrial automation industries. Our success is built on engineering excellence and superior customer support.
We are looking for a Customer Service Specialist to ensure seamless order processing, client communication, and customer satisfaction. This role requires strong organizational skills, a proactive approach, and the ability to coordinate with sales, logistics, and manufacturing teams to deliver outstanding customer support.
If you have experience in order management, customer relations, and technical coordination, this is an opportunity to be a key part of a high-growth company at the forefront of motion control innovation.
Why Join Vector Technics?
High-Impact Role – Play a critical role in customer success, sales support, and order fulfillment.
Be a Customer Champion – Ensure on-time deliveries, accurate order processing, and seamless communication with customers.
Fast-Paced, High-Tech Industry – Gain experience in a company that serves UAVs, defense, robotics, and automation industries.
Career Growth & Development – Be part of a rapidly growing company with opportunities for advancement.
Key Responsibilities
Order Management & Processing
Manage customer order entry, tracking, and fulfillment in coordination with sales and production teams.
Verify pricing, product availability, and lead times for new and existing orders.
Expedite urgent or delayed orders, ensuring customers receive real-time updates on delivery timelines.
Customer Support & Coordination
Assist customers with product selection, order clarification, and delivery timelines.
Serve as the primary point of contact for customer inquiries, order updates, and issue resolution.
Maintain constant communication with sales teams, brokers, and manufacturers to meet customer deadlines.
Document customer instructions and special requests, ensuring accurate execution and follow-ups.
Process Improvement & Goal Alignment
Use strategies to achieve quarterly and annual goals while adhering to company policies.
Work closely with logistics, production, and finance teams to optimize order fulfillment.
Identify opportunities to improve customer satisfaction, streamline order management, and enhance service quality.
Who You Need to Be to Excel in This Role
3+ years of experience in customer support, order management, or sales coordination.
Strong communication skills to handle customer inquiries, complaints, and order clarifications professionally.
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and ERP/CRM tools for order processing.
Experience managing customer purchase orders, scheduling, and tracking shipments.
Ability to work in a fast-paced manufacturing or engineering-driven environment.
Strong problem-solving skills with the ability to prioritize urgent customer needs.
Willingness to travel when required.

Work Environment & Career Growth
Office-based role with coordination across departments.
Regular interaction with sales, logistics, and manufacturing teams.
Opportunities for advancement into sales operations, account management, or customer experience leadership.
If you are an experienced professional looking to contribute to a fast-paced organization, we encourage you to apply.
For more information, visit to Apply:
Please submit your resume and a cover letter detailing your relevant experience and expertise to

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