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Customer Service

4 weeks ago


Chennai, Tamil Nadu, India NatWest Group Full time

b Customer Service Operations CustomerCustomer Service Operations AnalystClosing date for applications 22 06 2024 Chennai India Permanent Full Time R-00228404Our people work differently depending on their jobs and needs From hybrid working to flexible hours we have plenty of options that help our people to thrive This role is based in India and as such all normal working days must be carried out in India Job descriptionJoin us as a Customer Service Operations Analyst Well look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs Youll be liaising with customers and businesses to accurately collect information in order to solve their queries Youll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis We re offering this role at senior analyst level What you ll do As a Customer Service Operations Analyst youll be responding to queries from customers promptly and tactfully within our SLAs Were looking for someone with strong interpersonal skills to listen to our customers develop relationships with them and maintain an understanding of their needs at all times Your day-to-day will include Authorising and investigating all transactions to our KPIs Collecting and analysing the required information from the customers and businesses Reviewing processes which could be automated or enhanced to improve the customer and business experience The skills you ll need In order to excel in this role youll have strong customer service abilities along with customer and industry knowledge Youll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines Youll also demonstrate An awareness of changes in trends policies and regulations An understanding of our industry and its customers Experience of managing stakeholder relationships