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Customer Service Representative

2 weeks ago

Chennai, Tamil Nadu, India FutureX Full time
Job Summary:

We are seeking a Customer Service Representative to join our IT team at FutureX. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical support to end-users, ensuring prompt resolution of IT issues and maintaining a high level of customer satisfaction. This role requires strong interpersonal skills, excellent communication skills, and the ability to remain calm and composed under pressure. Key responsibilities include handling service requests, incident management, and escalating unresolved issues to the appropriate teams.

Key Competencies:
  • Customer focus and empathy.
  • Attention to detail.
  • Time management and multitasking abilities.

Work Environment:
  • May involve rotating shifts, including longer hours and weekends, to provide extended hours IT support.